Our Commitment to Customer Service Excellence
More than one million people work, shop, live in or visit one of Oxford’s properties every day. We work hard to meet customers’ needs in our office, retail, residential, industrial and hotel properties and pride ourselves in consistently exceeding industry standards in service and satisfaction.
Our customers tell us we do a good job in this area, but we want to do even better. Through our commitment to Customer Service Excellence, we are applying lessons from some of the best global customer service organizations, engaging our leaders, implementing training and communication programs, and establishing hiring and performance management criteria that support this goal.
At the foundation of our customer service culture is the Oxford Commitment, made up of five statements: